Refund and Cancellation Policy
Last updated: November 2026
This policy explains how cancellations and refunds work for purchases made on Certhive, a service operated by Backyard Builders LLP ("we", "us").
How Purchases Work
- Every new workspace gets 10 free certificates, so you can try Certhive on a real event before paying.
- After that, you buy certificate packs with a one-time payment. One credit issues one certificate.
- Packs are not subscriptions. Nothing renews automatically and there is nothing to cancel.
- Credits do not expire and stay in your workspace until you use them.
- If a certificate fails to issue, the credit for it is returned to your workspace automatically.
Cancelling an Order
You can cancel an order before payment is completed. Once a payment succeeds, the credits are added to your workspace immediately, so the order cannot be cancelled. You can still ask for a refund as described below.
Refunds
We issue a full refund in these cases:
- Unused packs: you ask within 7 days of purchase and none of the credits from that pack have been used.
- Duplicate or incorrect charges: you were charged twice for the same purchase, or charged an amount different from the price shown at checkout.
- Service not delivered: you paid, but because of a fault on our side the credits were not added to your workspace and we could not fix it within 3 business days of you reporting it.
Apart from the cases above, credits that have been used to issue certificates are not refundable, and a pack that has been partly used is not refunded.
How to Request a Refund
Email contact@certhive.com within 7 days of the charge, with the email address on your account, the date and amount of the charge, and the payment reference shown in your receipt. We will reply within 2 business days.
Refund Timeline
Approved refunds are made to the original payment method. We start the refund within 2 business days of approving it, and it usually reaches your account within 5 to 7 business days, depending on your bank or card issuer.
Contact Us
Backyard Builders LLP
Email: contact@certhive.com
Phone: +91 86607 18490
Address: Ground Floor, WeWork Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur Village, Varthur Hobli, Bengaluru, Karnataka 560103, India