Legal
Shipping and Delivery Policy
Last updated: November 2026
Certhive is an online software service operated by Backyard Builders LLP. We do not sell or ship physical goods, and nothing is sent by post or courier.
Delivery of Certificate Credits
- Certificate credit packs are delivered digitally to your Certhive workspace.
- Credits are added as soon as your payment is confirmed, usually within a few minutes.
- You receive an email receipt at the address on your account once the payment succeeds.
If the credits are not in your workspace within 24 hours of a successful payment, email us at contact@certhive.com with your payment reference and we will fix it or refund you as described in our Refund and Cancellation Policy.
Delivery of Certificates
- Certificates you create are delivered to your recipients by email, from the Certhive dashboard, at the time you choose to send them.
- Certificates can also be downloaded as PDF files and shared by link.
- Delivery to a recipient depends on the email address you provide being correct and on the recipient's email provider accepting the message.
Service Area
Certhive is available online to customers in India and worldwide. There are no shipping charges.
Contact Us
Backyard Builders LLP
Email: contact@certhive.com
Phone: +91 86607 18490
Address: Ground Floor, WeWork Vaishnavi Signature, No. 78/9, Outer Ring Road, Bellandur Village, Varthur Hobli, Bengaluru, Karnataka 560103, India